Support

At LXR Theatre Technology Ltd, we understand that reliable and responsive support is essential for the smooth operation of any performance venue. That's why we offer a comprehensive suite of support services to ensure our clients receive the assistance they need, whenever they need it.

 

Any support please email to info@lxr.com.hk or whatsapp to 9453 8777

 

Preventive-Maintenance

Maintenance and Service Agreements

To keep your venue's technical systems running at peak efficiency, we provide tailored maintenance and service agreements. Our skilled technicians will work with you to develop a preventative maintenance plan, addressing regular inspections, component replacements, and software updates. With our service agreements, you can rest assured that your equipment will be well-maintained and any issues will be promptly resolved.

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Emergency Response

We know that technical issues can arise at any time, often during critical performances or events. That's why LXR offers an emergency response service, ensuring that our experts are just a phone call away. Whether it's a lighting system malfunction or a rigging problem, our team will dispatch technicians to your venue as quickly as possible to diagnose and resolve the issue, minimizing downtime and disruption.

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Training and Knowledge Sharing

Empowering your venue's technical staff is a crucial part of our support offering. LXR provides comprehensive training programs, covering the operation, maintenance, and troubleshooting of our installed systems. We also offer knowledge-sharing sessions, where our experts share industry best practices and showcase the latest technological developments, ensuring your team stays ahead of the curve.

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Upgrade and Retrofit Services

As technology evolves, we understand the need to keep your venue's technical systems up-to-date. LXR's engineers can assess your existing infrastructure and develop customized upgrade or retrofit plans, seamlessly integrating new components and software to enhance the performance, efficiency, and functionality of your venue.

 

By partnering with LXR Theatre Technology Ltd, you can be confident that your venue will receive the highest level of technical support, ensuring your equipment operates reliably and your team is empowered to deliver exceptional experiences for your audiences.